If you receive a letter in the mail from BBB, check the phone number on the letterhead and make sure it matches the BBB phone number listed on BBB.org. If you are unsure if it’s really the BBB calling, tell the caller you will call them back and end the call so you can confirm. Mail or Canada Post however, BBB will never ask for passwords, information to access your personal device, or personal information in a letter.
The Better Business Bureau states that it does sometimes reach out to consumers and businesses via U.S. The business asks consumers to review the Important tips to help you avoid fraudulent Norton support scams page of their website for guidance and tips on how to avoid scams.
Please be advised that BBB does not send out mailers to consumers in regards to payments/collections for a business.” The impostor sent letters impersonating BBB and Norton LifeLock Inc in a scheme to demand money from consumers. Norton LifeLock Inc approved the following statement: “On May 12, 2022, BBB received a notice that the business’s name is being used by scammers who are impersonating BBB. Related: Avoiding cyber fraud A bevy of scamming techniquesĪll in all, the scammer in this Norton LifeLock-BBB Scam used a phishing email, impostored LifeLock and BBB, used a remote computer takeover (often used in tech support scams), a cryptocurrency scam, and then started smishing (sending fake texts pretending to be someone else). Since the impostor had her cell number, he then started to text her, accusing her of being dishonest and getting him fired – demonstrating how scammers continue to prey on victims through harassment, guilt, and persistence.
Once the victim knew the claims were not true but part of this Norton LifeLock-BBB scam, she hung up the phone and turned off her computer. She then called Norton to see if the letter was from them (it was not), and she called her bank to verify if the scammer’s claims were legitimate (they were not). While keeping the scammer on the phone, the woman went to a nearby friend’s house and called BBB for guidance. She entered it, and money appeared in her account as bitcoin. The scammer then had the victim log in to her bank account, stating he had overcharged her and would refund the money if she entered a special code that the scammer sent to her computer.
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